Healthy Sites Refund Policy


HEALTHY SITES REFUND POLICY

We work very hard to bring you the highest quality work. We honor and respect each and every customer and will do everything in our power to make your experience the absolute best!

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Web Design

Payments for new websites, once remitted are non-refundable. Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by D Hutchins LLC DBA Healthy Sites, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Should the client be unhappy with the results (which we have yet to happen!) we’ll do everything in our power to make it right.

Professional website copy

Professional website copy is a subcontracted option and is non-refundable once payment has been made.

Logo Design

Payments for logo design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by D Hutchins LLC, DBA Healthy Sites, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

eBook Design

Payments for eBook design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by D Hutchins LLC DBA Healthy Sites, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Payment Disputes and Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your
service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to
us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in
full before service is restored, files delivered, or any further work is done.

Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge
from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you
fully understand our refund policy prior to making a payment.

Website Hosting

Website hosting will be under the terms and conditions of iPage hosting. URL change payments made to D Hutchins LLC, DBA Healthy Sites are non-refundable.


WordPress Website Design Disclaimer

Click here for the refund and cancellation policy.

*WordPress design services for new businesses with a new URL:

Fees do not cover hosting, costs of plugins, theme upgrades or anything other than the design service.
Design service allows for two revisions.
Customer must choose design examples they’re looking for.
No posts included.
Two pages included.
Top bar menu navigation included.
Copy (text) and photos to be provided by customer.
Additional consulting services may be purchased at $179.97 per hour.
72 hour targeted turnaround for initial creation design, excluding weekends and holidays, beginning from receipt of final signed contract agreement and customer requirements form (Addendum A).
Websites will be hosted on iPage and developed on WordPress.org. 1 hour of training is included.
Standard design within the constraints of your theme. No coding is included. We want to empower you to run your own website.

Guarantee:
If you’re not happy with your service, please contact us and we’ll do everything in our power to make it right. Partial refunds will only be made if there are technical difficulties that are unable to be remedied within a 5 day time period.

WordPress standard design services for face-lift of existing site with existing URL:

Fees do not cover hosting, costs of plugins, theme upgrades or anything other than the design service.
Consulting service rates are billed by the day (2 hours) or week (10 hours) with one day payment upfront. Hourly rate is $179.97.  Time-frame, excluding weekends and holidays, beginning from receipt of signed contract agreement and customer requirements form.
Standard design within the constraints of your theme. No coding is included. We want to empower you to run your own website!

Guarantee:
If you’re not happy with your service, please contact us and we’ll do everything in our power to make it right. Partial refunds will only be made if there are technical difficulties that are unable to be remedied within a 5 day time period.